To
Our Customers...
We have
dedicated teams of experienced Service Engineers, trained at the facilities of
our overseas principals. Services that we provide are:-
Health
check-up and Inspection services for the operational equipment:
In order to
prevent break-down of the equipment, we ensure - with our inspection and preventive
maintenance services - smooth and continuous functioning of the equipment to the
best satisfaction of the end user.
Inspection,
installation and commissioning
of equipment:
Our competent
and experienced service team helps customers reduce operational costs to a large extent by
providing these services, which
would be many times costlier if sourced from overseas OEMs.
After - sales services:
After
successful installation and commissioning of the equipment, wherever warranted, PIA also undertakes
responsibility for maintenance of the equipment to ensure its uninterrupted
performance during the defect
liability period ( DLP ) and
throughout the life of equipment.
Emergency repairs of equipment under
break-down:
Our experienced service engineers,
stationed at various locations in India are available to attend emergency calls
at short notice. This is a big
comfort for customers who source equipment from overseas OEMs. They get high
quality services at short notice and affordable prices.
AMC services:
We undertake Annual maintenance
contracts (AMC) of the equipment supplied by us
and our principals. Our qualified service engineers regularly undertake annual maintenance
contracts of the equipment supplied by our principals. PIA
also maintains
inventory of critical spares of many equipment, imported from OEMs for this purpose.
Reference Visits:
Visits by potential customers/consultants to other customers locations for assessing equipment supplied by us or our principals. This instills
confidence in such potential customers and also saves costs, time for them as
well as our principals for organizing such reference visits outside India.
To Our Principals...
Rich experience: With our rich experience of working closely with foreign companies and the Indian Railways, Metro Railways and Indian Industry for 2 decades plus, we make it simpler for our principals to understand well the Indian customers and their working systems. Like in all nations, Indian customers have their unique culture, systems and processes which may not always be easily understood or followed by overseas suppliers. Our experience in simplifying and guiding our principals through these systems and processes has been of great help to them, leading eventually to greater success.
Systems & Processes: We assist our principals to conduct their business in our territory in the most appropriate, legal and ethical manner. Our overseas principals need to be careful in following the stringent codes of conduct applicable both in India and in their respective countries - while doing business with India. Our involvement ensures they do not overstep any local laws or procedures.
Logistic support: We provide the foreign companies with complete logistic support, as required by customers during procurement of their equipment. Normally this is quite challenging for foreign companies while working in India on turnkey projects. We take up such support and do not leave it for our principals to face unforeseen situations and allied costs.
Approvals: We arrange approval of their products/equipment with government agencies. Navigating through complicated approval processes in India and neighboring countries, co-ordination with various Government agencies and departments is our forte and an invaluable service to our principals.
After Sales Services: We provide after sales service for equipment supplied by our principals, thus facilitate single point local contact, both for our principals and customers. Since no foreign manufactured equipment is usually procured without assurance of local service support, our aftermarket services provide immense comfort level- to the customers looking for sourcing quality equipment, and- for the suppliers alike- thereby creating a win-win situation.
Copyright © 2017 Premier India Agencies - Designed & Developed by Enigma WebSolution